499 Bet Privacy Policy for Bangladesh Players

01 Introduction

499 bet is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains in plain language what personal data we collect, why we collect it, how we use it, who we share it with, and what rights you have over your own information.

When we say "499 bet", "we", "us", or "our" in this document, we mean the operator of the 499-bet.co platform. When we say "you" or "player", we mean any person who visits, registers on, or uses the 499 bet platform.

We take privacy seriously. The 499 bet platform is designed for players in Bangladesh, and we understand that trust is the foundation of a good gaming experience. We will never use your data in ways that are not described in this policy, and we will never sell your personal information to anyone.

02 Data We Collect

499 bet collects personal data in three ways: information you provide directly, information generated automatically when you use the platform, and information we receive from third-party service providers. Here is a breakdown of each category:

Information You Provide Directly

• Full name and date of birth (required for account registration and age verification)
• Mobile phone number (used for account login and payment processing)
• Mobile wallet details — bKash, Nagad, or Rocket account number (required for deposits and withdrawals)
• Identity documents such as national ID card, passport, or driving licence (required for KYC verification)
• Any information you provide when contacting our support team via live chat or email

Information Generated Automatically

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session duration and pages visited within the platform
• Game activity logs, including bets placed, games played, and outcomes
• Login timestamps and account activity history

Information from Third Parties

• Payment confirmation data from bKash, Nagad, and Rocket (transaction reference numbers and amounts only)
• Identity verification results from our KYC service provider (pass/fail status and document type)
• Fraud screening results from our payment security provider

03 How We Use Your Data

Every piece of data that 499 bet collects is used for a specific, legitimate purpose. The table below summarises how we use your personal information:

499 bet does not use your personal data for targeted advertising, does not build behavioural marketing profiles, and does not share your data with advertising networks of any kind.

04 Legal Basis for Processing

499 bet processes your personal data on the following legal grounds:

• Contract Performance: Processing your data is necessary to provide the services you signed up for — including account management, payment processing, and customer support.
• Legal Obligation: We are required by our gaming licence to verify player identities, monitor for problem gambling, and maintain financial records. These obligations require us to process certain personal data regardless of your preferences.
• Legitimate Interest: We process some data — such as device information and activity logs — to protect the security of the platform and prevent fraud. This processing is in the legitimate interest of both 499 bet and our players.
• Consent: Where we process data for purposes that are not covered by the above grounds, we will ask for your explicit consent first. You can withdraw consent at any time by contacting our support team.

05 Data Sharing and Third Parties

499 bet does not sell, rent, or trade your personal data. We share data only with the following categories of third parties, and only to the extent strictly necessary:

• Payment Processors (bKash, Nagad, Rocket): We share your mobile wallet number and transaction amount with your chosen payment provider to process deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity Verification Provider: We share your name, date of birth, and identity document images with our licensed KYC partner to verify your identity. The KYC provider returns only a pass/fail result and document type — they do not store your documents on our behalf.
• Fraud Prevention Services: We share device fingerprint data and IP addresses with our fraud screening provider to detect and prevent fraudulent activity on the platform.
• Regulatory Authorities: We may be required by law to share transaction records or account information with relevant regulatory or law enforcement authorities. We will only do so when legally compelled and will notify you where permitted by law.
• IT Infrastructure Providers: Our platform is hosted on secure servers. Our hosting provider has access to server infrastructure but does not have access to your personal data in a readable form, as all data is encrypted.

All third parties who receive data from 499 bet are contractually required to handle it securely, use it only for the specified purpose, and not share it further without our authorisation.

06 Cookies and Tracking

499 bet uses a small number of cookies to make the platform work correctly. We do not use advertising cookies, social media tracking pixels, or any third-party analytics tools that share your data with external companies.

The cookies we use fall into two categories:

• Essential Cookies: These are required for the platform to function. They keep you logged in during your session, remember your language preference, and maintain your session security. You cannot opt out of essential cookies without stopping use of the platform.
• Performance Cookies: These cookies collect anonymised data about how players use the platform — such as which pages are visited most often and where errors occur. This data is used solely to improve the platform and is never linked to your personal identity.

You can manage cookie preferences through your browser settings. Blocking essential cookies will prevent you from logging in to your 499 bet account. Blocking performance cookies will not affect your ability to use the platform.

07 Data Security

499 bet takes the security of your personal data seriously. We implement multiple layers of technical and organisational security measures to protect your information from unauthorised access, loss, or disclosure:

• All data in transit is protected by TLS 1.3 encryption.
• All data at rest is encrypted using AES-256.
• Access to personal data within 499 bet is restricted to staff who need it to perform their job functions, and is controlled by role-based access permissions.
• All staff with access to personal data receive regular data protection training.
• Our platform undergoes regular third-party security audits and penetration testing.
• We maintain an incident response plan. In the event of a data breach that affects your personal data, we will notify you within 72 hours of becoming aware of the incident.

While we take every reasonable precaution, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your 499 bet account and to never share your login credentials with anyone.

08 Data Retention

499 bet retains your personal data only for as long as it is needed for the purpose for which it was collected, or as required by law. Our standard retention periods are as follows:

• Account Data: Retained for the duration of your account plus five years after account closure, as required by our gaming licence.
• Payment Transaction Records: Retained for seven years from the date of the transaction, as required for financial compliance.
• Identity Verification Documents: Retained for five years after account closure. Document images are deleted as soon as verification is complete; only the verification result is retained.
• Customer Support Records: Retained for three years from the date of the last interaction.
• Game Activity Logs: Retained for five years for responsible gaming monitoring and dispute resolution purposes.
• Anonymised Usage Data: May be retained indefinitely as it cannot be linked to any individual.

After the applicable retention period, your data is securely and permanently deleted from our systems. You may request early deletion of your data by contacting our support team, subject to any legal retention obligations that prevent us from complying immediately.

09 Your Privacy Rights

As a 499 bet player, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team via live chat or email at [email protected]:

All privacy requests are handled in strict confidence. If you prefer to communicate in Bengali, our support agents are available 24/7 to assist you in your own language. We aim to respond to all privacy requests within 72 hours and to complete all actions within 30 days.

10 Children's Privacy

The 499 bet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age verification is performed during the registration process, and we may request additional proof of age at any time.

If we discover that an account has been registered by a person under 18, we will immediately close the account, delete all associated personal data, and return any deposited funds to the payment source. If you believe that a minor has registered an account at 499 bet, please contact our support team immediately at [email protected].

11 Updates to This Policy

499 bet may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes that affect your rights, we will notify registered players via email or an in-platform notification at least 14 days before the changes take effect.

We recommend reviewing this page periodically. Continued use of the 499 bet platform after any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact our support team to close your account and request data deletion.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how 499 bet handles your personal information, please get in touch with us through one of the following channels:

• Live Chat: Available 24/7 directly within the 499 bet platform. Bengali-speaking agents are always available.
• Email: [email protected] — we aim to respond to all privacy-related emails within 72 hours.

When submitting a privacy request, please include your registered mobile number and a brief description of your request so we can locate your account and respond as quickly as possible.